Inquiry : onlinestore@hanyang.co.nz / 09 869 2927
Free Shipping on order over $200 !

Shipping and Returns

Delivery Fee

Orders over $200
  • Free Shipping
Orders under $200
  • North Island – $20.00 (flat rate)
  • South Island – $30.00 (flat rate)
  • Rural Area – flat rate + $10.00

> PBT Rural Finder 

* Customer only can buy “Charge” Product, when customer didn’t pay rural rate. Otherwise all the order could be cancelled.

Precaution

  • All frozen products are specially packaged and shipped on every Monday or Tuesday.
  • Conditions may vary slightly depending on product, deliver region, etc
  • You are eligible for a complete refund if the product has been damaged or is not the one you have ordered. You have notified us within 5 working days after receipt of the products.

Return or Refund

To be eliglible for Return or Refund must concur with the following conditions.

  • Your item must be unopened and in the same condition as you received it.
  • Must be in its original packing.
  • We require you provide a receipt or proof of purchase.
  • The reason should not be “Change of Mind”.

If it concur with the conditions, Please email us via “onlinestore@hanyang.co.nz” with information of your item to discuss eligibility for a return of your item.

If the return/refund is due to customer’s fault or reason, Hanyang Co., Ltd will not be eligible to completed a refund and customer needs to pay all the cost related, which may include the delivery courier coast of your original order.

Please note that shipping and handling charges are not refunded.

Moreover, depending on your credit card company, it may take 3-7 days after your credit is applied for it to post to your account.